Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AURACA003 Mapping and Delivery Guide
Build customer relations in an automotive workplace
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | AURACA003 - Build customer relations in an automotive workplace |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes required to maintain a customer database, monitor existing customer service processes and operations, and identify opportunities to value add to customer experiences in an automotive workplace.It applies to those working in the automotive vehicle or component sales and service environment.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Assessors must satisfy NVR/AQTF assessor requirements. Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting. Assessment must include direct observation of tasks. Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to customer relationship building activities in an automotive workplace, e.g. customer feedback surveys. Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application. The following resources should be made available: automotive workplace or simulated workplace office equipment, computer and database software customer database containing customer information and data workplace procedures relating to customer service and use of database. |
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Prerequisites/co-requisites | |||
Competency Field | Common |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Maintain customer database |
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Element: Determine customer value-adding opportunities |
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Element: Contribute to workplace business operations |
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Element: Maintain customer database |
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Element: Determine customer value-adding opportunities |
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Element: Contribute to workplace business operations |
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